If you’ve ever discovered a bruise on your body but had no recollection of how it occurred, you’ve experienced this. Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra product under Warranty. The pager works fine. Athletes give one another some intense body slams and high fives in the heat of a game, but if they used that same intensity during a lunch meeting it would be out of place. It can help the dog learn and speed up the process, but it doesn’t replace the need for practice and consistency. I chatted with them and we came up with a checklist that you can run through to help you determine if your collar is functioning properly or not. NOTE : Only use Dogtra-approved Chargers for your Dogtra e-collar. Limitation of Remedies Any piece of mechanical equipment can experience problems, whether it is our car, a cell phone, or our dog training equipment. Product Registration Hold the two red dots together 1. When you are working your dog at a distance, avoid interference by holding the remote away from your body and keeping your hand and fingers off of the antenna. Sole Warranty I thought I was going insane....LOL The collar turns on fine. To prevent the occurrence of skin irritations from pressure from the contact points the Collar should never be work for more than 2 hours per day at first and 10 hours maximum after 4 to 8 weeks. Systems dog training collars. ... My e-collar is all of the sudden not working properly. One-Year Warranty Please check your serial number to find out if your unit is part of the recall. However, malfunctions are fewer and farther between than most people might believe. If the battery is low, replace it with new ones. Be sure to turn the dial up far enough to be certain there either is or isn’t any stimulation occurring. Registration must be completed within 30 days of purchase. Worked yesterday . Dogtra does not provide loaner units or any form of compensation during the repair period. Registration must be completed within 30 days of purchase. August 6, 2018      Mon – Fri, 8:00 AM to 4:30 PM (PST) ⁣ ⁣ (if you have already won a DOGTRA prize, you can not enter the giveaway) ⁣ ⁣ The Working Dog Radio podcast is on Itunes, Google Play, iHeartRadio, Spotify, and any platform you listen to podcasts.⁣ ☑️ Subscribe⁣ Rate &⁣ This video runs you through all the functions to prepare you for using it with your dog. Edit: after some months of use, the collars are as wonderful as ever, but instead of the switch for turning the collars on/off , these two-dog collars have a magnetic-touch on/off that does not work as well. Some of them may start to panic as everything was fine during the previous training. Product registration will facilitate any future warranty service. It is very normal for inexperienced dogs to be responding well to the e-collar and then suddenly get distracted and act as if they aren’t feeling the static sensation at all. Repetition is one of the main keys to success. If the collar spins freely as the dog shakes or moves, it is too loose. You may also receive useful information and updates about your existing and future Dogtra products. 22912 Lockness Avenue, Torrance, CA 90501 It is crucial to know what to watch for as you try to determine if your dog is feeling the e-collar. Dogtra FAQ 1. Not Dogtra or Collar Clinic however, some small independent who does good repair work and supplies batteries at a more reasonable cost. repair@dogtra.com If you do not have access to a computer, you can call our toll free number at (888) 811-9111 and one of our customer service representatives will register the product for you. And please remember to keep a leash or long line on the dog for the first few training sessions. Dogtra, at its sole discretion and at any time, reserves the right to modify the Warranty. Our sensitivity changes depending on how excited or distracted we are. After that we will start our final big Dogtra giveaway! Be aware that if there is a sudden distraction that causes an adrenaline surge, the dog’s sensitivity to tactile sensation can diminish. In order to test this, have someone activate the remote as you walk a distance away from your helper with the collar in your hand. This will prevent 2. Dogtra UK is happy to supply Dogtra products to countries outside of the UK but please contact for a postage quote prior to ordering. Page 5: Product Safety And Health Statements Dogtra Company does not assume any liability for Over 8000 different identity codes to prevent the improper use of the Dogtra e-collars. And some people are less sensitive so they don’t feel the stimulation until even higher levels. Please desist from using the product and contact us as soon as possible at 888-811-9111 or email us at info@dogtra.com for further details. Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products. Power on button will not turn on unit.   Please desist from using the product and contact us as soon as possible at 888-811-9111 or email us at. Dogtra recommends that customers register their products as soon as possible after purchase. Serial number estimates can differ from the actual purchase date. If the transmitter has been dropped on a hard surface, or otherwise damaged, it’s possible the antenna is broken. NOTE: Tri-Tronics G2 and G3 EXP collars, Garmin Trainers and GPS, Innotek, SportDog Brand and All Tracking Equipment products are not serviceable by Collar Clinic. 2. Stimulation levels: One level does not fit all situations, vary as needed. Dogtra Customer Service To reset the Collar Receiver to work with a new Remote Transmitter or to reprogram a new Collar Receiver to work with your existing Remote Transmitter: Turn the Collar Receiver off. Of course my transmitter decides to stop working a week before the season opens here in the east. You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number. ( the level number showing on remote keep changing by itself which could be very dangerous for my dog) I called dogtra customer service. I think my collar is broken.”. Make sure your battery is charged in both the collar and the transmitter. All rights reserved. Is there an electronics place on the internet to purchase these different Dogtra batteries, that I need. Bundle of 2 Items: Dogtra Pathfinder - GV Edition GPS tracker Training Collar and PetsTEK clicker. The first lasted nearly four years of regular use (4-5 times per week). +1 Year Extended Warranty Some people (and some dogs) are very sensitive and can detect sensation at very low levels. DISCLAIMER OF OTHER WARRANTIES Perfect for dogs from 35 pounds and waterproof dog collar. Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada. Questions regarding the equipment are routine, particularly when the user is new to remote collars. Pat Nolan brought up an important point during our conversation. 6 month warranty on all repair services. Equipment Let's start with the basics. More often than not, a beginning dog’s inconsistent response to static isn’t a problem with the equipment. Online payment option for Collar Clinic Flat Rate Repair Fee. Once you find a level that you can feel, tap the button multiple times to make sure it is activating consistently. If you have a larger dog the IQ series collars are not the right collar for your dog. If the internal antenna wiring is damaged, the collar range will be limited and there will only be a signal response when the transmitter and collar are within a few yards of one other. In most training situations, I’d say that even means you’ve gone a bit higher than needed. I breed Labrador retrievers and currently have 17 dogs in the kennel. Dogtra Company does not assume any liability for the improper use of a Dogtra e-collar. How to Obtain Warranty Service (888) 811-9111 No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the Warranty. 310.534.0101 Fax. Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You. © 2019 Dogtra. They are not intended for human use or use on other animals. If you feel the vibration sensation you know that the unit is charged, turned on, and synced properly. I don't use this collar nearly as often as the first (the dog is older and well trained now), so I use it 8-10 times a month. Proper e-collar use Dogtra e-collars are intended for the sole purpose of behavior modification of dogs. To register your product, visit www.dogtra.com/product-registration. Place the test light included in the package any damage that can be incurred from contents on the contact points as shown in attempting to use a different charger. The important thing is: don’t conclude that the collar isn’t working just because you can’t feel it on a level that you “think” you should. ; Page 3 Dogtra e-collars are intended for the sole purpose of behavior modification of dogs. Which collar is the right one for my dog? It requires the e-collar operator to adjust the level and it is why Dogtra e-collars offer a wide variety of stimulation levels. Dogtra smartphone app is required to use this system. You are responsible for shipping, including cost, of your product to Dogtra for warranty service. He recommended checking the range of the e-collar when experiencing inconsistencies. If your product is not registered and a proof of purchase is not available, Dogtra will estimate the age of the unit by the serial number. I have bought similar collars from other brands -- not a patch on Dogtra! To ensure a correct fit, the collar should be placed fairly high on the neck toward the ears, rather than closer to the shoulders. unit will not beep, (you can use the Locate mode for locating your dog). If your dog has an extremely long or thick hair coat you may want to thin the coat slightly to allow for better contact. The e-collar is a great tool. The Receiver Indicator Light will come on, then turn off after 4-5 seconds. You do not need to shave to bare skin, only lessen the amount of hair in the area of the contact points. Once you’re certain the dog is feeling it, keep training. If you were unable to register your product within 30 days of purchase, we will accept all products for repair with a proof of purchase. It is also very normal for some dogs that are new to an e-collar to not notice the static until you go up the dial considerably. Dogtra is not responsible for units damaged or lost in transition to Dogtra. I have had this collar for about 9 months and the collar has stopped charging. You use one level in the library, another level in a restaurant, and still another level in the subway when there is a train going by. By the same token the equivalent pressure of a lunch meeting hand shake would go unnoticed when we’re 3rd down with 5 yards to go to win the big game. To activate the receiver/collar, place Understanding your training the red dot on the back of the handheld system transmitter to the red dot on the receiver/ collar. E-collars are designed with variable stimulation for a reason. The following products will come with the One-Year Warranty and also have an additional one (1) year warranty from the date that your original warranty expires (“Extended Warranty”). Once you’ve concluded that the equipment is functioning properly, you may move on to troubleshooting the proper fit on your dog. However, Pat, Pete, and I, agree that most people will not feel the Dogtra stimulation level until somewhere between 15 and 30. We apologize for any inconvenience this has caused and we would like to remedy the situation as soon as possible. Happy Training! The contact points can easily lose connection with the skin surface and the dog will not feel the stimulation, regardless of the intensity setting. The goal is for your friend to be able to hear you in each situation.”. But, I don’t want you to just take my word for it, so I’ve asked two colleagues to weigh in on the topic.
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